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Last Updated: January 2026

Crikya Privacy Policy – Our Commitment to Protecting Your Information

Your personal information is completely safe at crikya. This Privacy Policy clearly states what data is collected, how it is used, and what your rights are.

Register Terms & Conditions
Core Principles of Data Protection

How We Protect Your Privacy

The 6 core pillars of crikya's Privacy Policy that keep your information safe

Encrypted Protection

All personal data and transactions on crikya are protected by 256-bit SSL encryption. Your information is never left unsecured.

Full Control Over Your Data

You may view, correct, or request deletion of your personal information at any time. Your data belongs to you.

Not Shared with Third Parties

Crikya never sells or transfers your personal information to third parties. Exceptions apply only where required by law.

Minimal Data Collection

Crikya only collects information that is necessary to provide our services. We never ask for unnecessary personal data.

Cookie Transparency

Crikya is fully transparent about which cookies it uses and why. You are in control of your cookie preferences.

Adherence to International Standards

Crikya operates in compliance with international data protection standards (GDPR) and applicable local laws. Your rights are always protected.

Table of Contents

1. Introduction & Our Commitment

Welcome to crikya. We believe that safeguarding users' personal information is the single most important responsibility of a trusted gaming platform. This Privacy Policy clearly explains what data crikya collects, how it is used, and what rights you have.

Crikya is an internationally licensed online betting and Live Casino platform. We are committed to delivering the highest-quality gaming experience for players in Bangladesh. This Privacy Policy applies to our website, mobile app, and all related services.

By using crikya's services, you agree to this Privacy Policy. If you have any concerns about any of its terms, please contact our support team. We are always ready to address your questions.

Important: This Privacy Policy may be updated periodically. The date shown at the top of the page indicates when it was last revised.

2. Information We Collect

Crikya only collects information that is necessary to provide our services. We never request unnecessary or excessive data. Below is a detailed breakdown of what we collect.

Data Type Example Reason for Collection
Identity Information Name, date of birth, NID/passport number KYC Verification & Age Confirmation
Contact Information Email address, mobile number Account Communications & Security
Financial information Payment methods, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser, OS Security & Fraud Prevention
Gaming Behavior Betting history, login times Delivering a Personalized Experience
Security Assured: crikya never stores your full payment card number or bank password. This information is processed directly by the payment gateway.

3. How We Use Your Information

Crikya uses collected data solely for the specific purposes stated. We will never use your information for any other purpose without your consent. The main purposes are outlined below.

  • Account management: Keeping your crikya account active, verifying logins, and ensuring account security.
  • Payment Processing: Deposits and withdrawals processed quickly and securely.
  • KYC verification: Verifying your identity and preventing access by minors.
  • Customer Support: Providing prompt resolution to your issues and questions.
  • Fraud Prevention: Detecting suspicious activity to keep your account secure.
  • Personalized Experience: Showing you relevant games and promotions based on your preferences.
  • Legal compliance: Meeting the requirements of international gaming laws and regulatory bodies.
  • Responsible Gaming: Identifying problematic gaming behavior to provide timely support.

4. Data Storage & Retention

Crikya stores your information on secure servers. All data is encrypted, and only authorized personnel can access it on a need-to-know basis. Regular security audits are conducted on our servers.

How long your data is retained depends on the type of information and legal requirements. In some cases, certain data may be kept for a defined period after account closure for legal reasons.

  • Account information: For the lifetime of the account and 5 years after closure
  • Transaction Records: Up to 7 years as required by law
  • KYC documents: 5 years after account closure
  • Support Conversations: 3 years from the date of last contact
  • Cookies & Tracking Data: Per session or up to 12 months
International transfers: Your data may sometimes be stored on international servers. In all cases, GDPR and equivalent international protection standards are maintained.

5. Data Sharing Policy

Crikya never sells your personal information or shares it with advertisers. However, limited data may be shared with trusted partners solely to deliver our services — always under strict confidentiality agreements.

  • Payment Processor: To process deposits and withdrawals (bKash, Nagad, Bank) — transaction-related information only.
  • Identity Verification Service: For the KYC process — only the information necessary for verification.
  • Legal authorities: In cases of court order or legal obligation — only the information required.
  • Fraud Prevention Agency: For investigation of suspicious activity — limited to relevant data only.
Please Note: crikya never shares your information with advertising companies, data brokers, or any third party for commercial purposes.

6. Cookie Policy

Crikya uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience and keep the platform secure.

  • Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand how the platform is being used — for analytical purposes.
  • Marketing Cookies: To show relevant promotions — you may opt out at any time.

You can manage cookies through your browser settings at any time. Please note that disabling essential cookies may limit certain features of the platform.

7. Security Measures

Crikya protects your data using industry-leading security technology. Our security team monitors the platform 24/7 and responds immediately to any suspicious activity.

  • 256-Bit SSL Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall Protection: Robust firewalls to prevent unauthorized access.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Data Masking: Sensitive information is masked when displayed.
  • Restricted Access Controls: Only authorized personnel can access specific data.
Your responsibilities: Keep your password confidential and notify us immediately if you notice any suspicious activity. crikya will never ask for your password by email or phone.

8. Your Rights

Crikya believes you should have full control over your personal information. We follow international data protection law to guarantee the rights outlined below.

Right to Access Your Data

You may request to view all the information crikya holds about you at any time.

Right to Rectification

If any of your information is incorrect, you may request a correction. We will resolve it within 7 business days.

Right to Erasure

Where there is no legal obligation to retain data, you may request the deletion of your account and associated information.

Right to Object to Processing

You may object to the use of your data for specific purposes, particularly in the case of marketing communications.

Right to Data Portability

You may request an export of your data in a portable format (e.g., CSV).

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily restricted.

To exercise your rights: To exercise any of your rights, please contact our support team. We will process your request within 30 days.

9. Protection of Minors

Crikya strictly prohibits access by anyone under 18. We believe responsible gaming starts with verifying age. We check age at registration and request KYC documents whenever there is any doubt.

  • Date of birth verification is mandatory at registration.
  • Age is verified using NID or passport when there is any doubt.
  • Accounts belonging to minors are closed immediately and any deposited funds are refunded.
  • Family members may request that an account be blocked to prevent access by minors.
For parents: If you suspect your child is accessing crikya, please contact our support team right away. We will take immediate action.

10. Policy Changes

Crikya may update this Privacy Policy from time to time. Changes may be made due to legal updates, new services, or security improvements. We will notify you in advance of any significant changes.

  • Notifications will be sent via email or platform alerts for any significant changes.
  • You will be notified at least 15 days before any revised policy takes effect.
  • The "Last Updated" date at the top of this page will always reflect the most recent revision.
  • You can obtain a copy of previous policy versions by contacting our support team.

Continued use of crikya after a policy update will be considered your acceptance of the revised policy. We encourage you to visit this page regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to our dedicated privacy team. We are always happy to help.

  • Email: [email protected]
  • Support Hours: 7 days a week, 24 hours a day
  • Live Chat: Log in to the platform and chat with us directly
  • Response Time: Usually within 24 to 48 hours
Data Protection Officer: For privacy-specific concerns, you may write directly to our Data Protection Officer. We will address your complaint with the highest priority.

Your data is secure — get started now!

Your privacy at crikya is our top priority. Join crikya today for a safe and enjoyable gaming experience. Bet, win, and withdraw with complete peace of mind.

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